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The public recognizes some positive elements in police actions and behavior.

• For example, many sources noted that the Israel Police is effective at fighting many types of crime.
• A review of media sources found evidence that the Israel Police's efforts to improve its image and to increase public satisfaction are finding their way into the press.

At the same time, the public holds some negative views of the police.

• The perception persists that the police do not always appear to behave in a professional way and do not adequately provide safety and security.
• Informants noted that the police typically do not have a "customer service" orientation when dealing with the public (e.g., they arrive late, do not write down information). There was also perceived bias in police behavior, and some described fear of the police.