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Psychological health quality measurement is common in health plans

• Health plans studied track quality measures using administrative data, medical record review, member feedback, and patient-reported outcomes.

Health plans primarily focus on collecting and reporting measures of the process of care

• The quality measurement efforts of studied health plans were limited in scope and scale but most consistently assessed processes of care.

Health plans use quality measures to improve the quality of psychological health care

• Quality measures are used primarily to plan and monitor quality improvement efforts.

Measuring the quality of psychological care is challenging

• Collection of patient-reported outcome data is a particularly difficult aspect of quality measurement initiatives.

Measuring the value of psychological health care is more difficult and less common

• Admissions, diagnosis rates, and utilization rates are often tracked, but the extent to which plans measure the actual costs of care among members with psychological health diagnoses varies.