G2TT
来源类型Research Reports
规范类型报告
DOIhttps://doi.org/10.7249/RR2023
ISBN9781977400475
来源IDRR-2023-OSD
Understanding Government Telework: An Examination of Research Literature and Practices from Government Agencies
Cortney Weinbaum; Bonnie L. Triezenberg; Erika Meza; David Luckey
发表日期2018
出版年2018
页码84
语种英语
结论

The literature provides examples of the types of benefits, measures, and cost savings that organizations may consider and plan for when designing a telework program

  • For employees, telework benefits may include greater flexibility in their schedules and reduced commuting time, but telework risks isolating employees from the team environment that an office may provide.
  • For employers, benefits may include increased productivity from employees and higher job satisfaction, although telework may cause decreased team cohesion.
  • The most-significant monetary costs for employers may result from providing computing equipment or other infrastructure to employees working remotely, but there may also be some cost savings from decreasing the square footage of office space.

Successful agency telework programs are compliant with federal and organizational policies, provide certain technological accommodations for employees who telework, and demonstrate return on investment

  • Some of these lessons are the adaptation of performance management tools, network accommodations, and personnel training.
摘要
  • Establish program goals that clearly explain the mission value of telework and effectively communicate those goals to the workforce. The agencies examined in the report set goals to reduce real-estate costs, improve employee job satisfaction, and be more responsive to the public and during crisis events.
  • Clearly communicate which job positions are eligible for telework and which functions within each job position are suitable for off-site work. If the agency has sensitive data that require special handling, employees should be informed how to work remotely and what security protocols are required. Establishing clear policies and providing adequate training are essential to implementing the parameters that agency leaders set.
  • Create policies that document the agency's implementation of telework, how data should be handled, and the use of government and personal computing devices. Employees and managers should have a clear understanding of whether telework is acceptable at the agency, how to effectively engage in telework, and what is expected of the teleworking employee and the teleworker's supervisor.
  • Create performance measures for the agency and teleworkers. Agencies should measure the performance of the telework program against the established goals. For employees and managers, performance measures may consider deliverable-based or results-oriented management approaches or quantifiable metrics for performance.
主题National Security Organizations ; Telecommunications ; Workforce Management
URLhttps://www.rand.org/pubs/research_reports/RR2023.html
来源智库RAND Corporation (United States)
引用统计
资源类型智库出版物
条目标识符http://119.78.100.153/handle/2XGU8XDN/108754
推荐引用方式
GB/T 7714
Cortney Weinbaum,Bonnie L. Triezenberg,Erika Meza,et al. Understanding Government Telework: An Examination of Research Literature and Practices from Government Agencies. 2018.
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