来源类型 | Research Reports
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规范类型 | 报告
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DOI | https://doi.org/10.7249/RR2023
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ISBN | 9781977400475
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来源ID | RR-2023-OSD
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| Understanding Government Telework: An Examination of Research Literature and Practices from Government Agencies |
| Cortney Weinbaum; Bonnie L. Triezenberg; Erika Meza; David Luckey
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发表日期 | 2018
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出版年 | 2018
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页码 | 84
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语种 | 英语
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结论 |
The literature provides examples of the types of benefits, measures, and cost savings that organizations may consider and plan for when designing a telework program- For employees, telework benefits may include greater flexibility in their schedules and reduced commuting time, but telework risks isolating employees from the team environment that an office may provide.
- For employers, benefits may include increased productivity from employees and higher job satisfaction, although telework may cause decreased team cohesion.
- The most-significant monetary costs for employers may result from providing computing equipment or other infrastructure to employees working remotely, but there may also be some cost savings from decreasing the square footage of office space.
Successful agency telework programs are compliant with federal and organizational policies, provide certain technological accommodations for employees who telework, and demonstrate return on investment- Some of these lessons are the adaptation of performance management tools, network accommodations, and personnel training.
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摘要 |
- Establish program goals that clearly explain the mission value of telework and effectively communicate those goals to the workforce. The agencies examined in the report set goals to reduce real-estate costs, improve employee job satisfaction, and be more responsive to the public and during crisis events.
- Clearly communicate which job positions are eligible for telework and which functions within each job position are suitable for off-site work. If the agency has sensitive data that require special handling, employees should be informed how to work remotely and what security protocols are required. Establishing clear policies and providing adequate training are essential to implementing the parameters that agency leaders set.
- Create policies that document the agency's implementation of telework, how data should be handled, and the use of government and personal computing devices. Employees and managers should have a clear understanding of whether telework is acceptable at the agency, how to effectively engage in telework, and what is expected of the teleworking employee and the teleworker's supervisor.
- Create performance measures for the agency and teleworkers. Agencies should measure the performance of the telework program against the established goals. For employees and managers, performance measures may consider deliverable-based or results-oriented management approaches or quantifiable metrics for performance.
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主题 | National Security Organizations
; Telecommunications
; Workforce Management
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URL | https://www.rand.org/pubs/research_reports/RR2023.html
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来源智库 | RAND Corporation (United States)
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引用统计 |
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资源类型 | 智库出版物
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条目标识符 | http://119.78.100.153/handle/2XGU8XDN/108754
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推荐引用方式 GB/T 7714 |
Cortney Weinbaum,Bonnie L. Triezenberg,Erika Meza,et al. Understanding Government Telework: An Examination of Research Literature and Practices from Government Agencies. 2018.
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