全球智库信息集成服务系统(G2TT): Insights on the role of volunteers in public safety at major sporting events

G2TT

来源类型	Research Reports
规范类型	报告
DOI	https://doi.org/10.7249/RR2804
来源ID	RR-2804-QAT
	Insights on the role of volunteers in public safety at major sporting events
	Lucy Strang
发表日期	2018
出版年	2018
页码	15
语种	英语
结论	Volunteers have an important role to play in maintaining public safety and facilitating positive spectator behaviours during major sporting events. This is at least in part due to how volunteers are perceived by, and engage with, spectators at such events. Given the importance of recruiting and retaining volunteers, event organisers must understand and respond to their motivations. Key motivators identified in this case study include a sense of pride in one's community and country; the opportunity to gain experience and develop skills; meeting new people and strengthening personal relationships; a passion for sport; and a desire for a new experience. Maintaining the engagement of volunteers requires event organisers to care for their wellbeing; match them with roles that suit their interests and abilities; manage their expectations; communicate effectively; and recognise their contribution to the event. Building a legacy of volunteering after a major sporting event is challenging, and requires significant forward planning and financial investment.
摘要	Organisers can maximise the benefits of using volunteers by ensuring that volunteers in public-facing roles are enthusiastic, level-headed and resilient. Investment in training, for example in monitoring crowd dynamics and communicating effectively, is essential. Organisers should identify and respond to the motivations of volunteers, which may vary by background, so that they enjoy their experience and stay engaged. Organisers should anticipate that a proportion of volunteers will drop out during an event, but also seek to prevent drop outs as far as possible by caring for the wellbeing of volunteers; attempting to match volunteers to roles that suit their interests and abilities; managing the expectations of volunteers; communicating clearly and consistently; and recognising the efforts and contributions of volunteers to an event.
主题	Crime and Violence Prevention ; Homeland Security and Public Safety ; Qatar ; Workforce Management
URL	https://www.rand.org/pubs/research_reports/RR2804.html
来源智库	RAND Corporation (United States)
引用统计
资源类型	智库出版物
条目标识符	http://119.78.100.153/handle/2XGU8XDN/108934
推荐引用方式 GB/T 7714	Lucy Strang. Insights on the role of volunteers in public safety at major sporting events. 2018.

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