全球智库信息集成服务系统(G2TT): Measuring satisfaction of crop insurance - A modified American customer satisfaction model approach applied to Iranian farmers.

G2TT

来源类型	Article
规范类型	其他
DOI	10.1016/j.ijdrr.2013.04.003
	Measuring satisfaction of crop insurance - A modified American customer satisfaction model approach applied to Iranian farmers.
	Yazdanpanah M; Zamani GH; Hochrainer-Stigler S; Monfared N; Yaghoubi J
发表日期	2013
出处	International Journal of Disaster Risk Reduction : 19-27
出版年	2013
语种	英语
摘要	Crop insurance is a main tool for coping with different adversities in farming which is an innovation in rural areas. This study proposes an index for measuring farmer's satisfaction levels with crop insurance. The index is based on the American Customer Satisfaction Index (ACSI), having been adapted to the specific needs of this research. It's validity was tested via a multistage, stratified random sample of farmers in Fars province in Iran. The measurement model indicates that the theoretical constructs have adequate reliability and validity while the structural equation model shows a good model fit. Furthermore, the model was found to be valid for two sub-groups of the sample, the formerly insured and the currently insured farmers. Perceived quality, perceived value and farmer's attitude toward crop insurance was found to have strongest effects on farmer's satisfaction levels. The study further confirms that customer satisfaction is the leading factor that determines farmers' loyalty. The results suggest that the proposed model can also be used on past insured clients and can give insights on which dimensions to focus most, eventually bringing them back into insurance arrangements.
主题	Risk, Policy and Vulnerability (RPV) ; Risk & ; Resilience (RISK)
关键词	Customer Satisfaction Index Crop insurance satisfaction Formerly insured Currently insured Iran
URL	http://pure.iiasa.ac.at/id/eprint/10382/
来源智库	International Institute for Applied Systems Analysis (Austria)
引用统计
资源类型	智库出版物
条目标识符	http://119.78.100.153/handle/2XGU8XDN/129716
推荐引用方式 GB/T 7714	Yazdanpanah M,Zamani GH,Hochrainer-Stigler S,et al. Measuring satisfaction of crop insurance - A modified American customer satisfaction model approach applied to Iranian farmers.. 2013.