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来源类型Article
规范类型其他
DOI10.1016/j.strueco.2013.06.006
ISBN0954349X
Service output, innovation and productivity: a time-based conceptual framework.
Savona, Maria; Steinmueller, W Edward
发表日期2013-12
出处Structural Change and Economic Dynamics
出版者Elsevier
出版年2013
页码118-132
语种英语
摘要The paper adds to the literature on innovation and productivity in services in a three-fold way. First, it extends recent literature attempting to reconceptualise service output in terms of Lancasterian characteristics. Our focus is the analysis of inputs involving the use of client (customer) time in co-production and informational inputs, which may be produced by either the service provider or the client. In particular, we focus on those features that are associated with the use of information and communication technology (ICT) in service definition and delivery. Second, it models user choices in terms of the time-allocation between self-production, co-production and purchase as influenced by competences and time-saving preferences, and supplier choices as governed by opportunities to benefit from informational economies, cost saving arising from the stimulation of co-production and productivity increasing opportunities arising from the use of ICT. Third, it uses the conceptual framework to re-interpret the well-known theory of innovation in services, the Barras reverse product cycle model. Implications of the model for productivity are also considered. Finally, the model is used to interpret UK experience with e-government service: NHS Direct and Direct-Gov. The paper concludes with a research agenda for the scholars of innovation in services.
特色分类HB0071 Economics as a science. Relation to other subjects
关键词Lancaster characteristics-based approach Innovation in services E-services Time-saving productivity
URLhttp://sro.sussex.ac.uk/id/eprint/45984/
来源智库Science Policy Research Unit (United Kingdom)
引用统计
资源类型智库出版物
条目标识符http://119.78.100.153/handle/2XGU8XDN/468253
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GB/T 7714
Savona, Maria,Steinmueller, W Edward. Service output, innovation and productivity: a time-based conceptual framework.. 2013.
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