| 来源类型 | Book Section
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| 规范类型 | 其他
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| DOI | 10.1007/978-3-319-93263-7_5
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| ISSN | 9783319932637
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| Delivering better outcomes through customer-led project management: the case of the major project BT 21st Century Network in the UK. |
| Sato, Carlos
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| 发表日期 | 2018-08-21
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| 出版者 | Springer Nature
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| 出版年 | 2018
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| 语种 | 英语
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| 摘要 | Traditional approaches of major project management take the strategy of selecting a supplier-led prime/systems integrator. Although this strategy pushes a significant amount of risk to the supplier, project performance may suffer due to lower engagement of the customer in the anticipation of potential issues involving a major project. Thus, this research investigates the implications of the customer, as opposed to a selected external supplier, assuming the role of systems/prime integrator, as a Problem Structuring Method (PSM) to better deal with the soft side and uncertainties of the project. A case study approach is conducted on the major project BT 21st Century Network (BT21CN) to demonstrate that customer-led systems integration projects may provide more balance in the relationship and distribution of risks between supplier and customer, having a positive impact on project performance, accelerating the development of BT’s organisational capabilities, and producing better project outcomes in the long term. |
| 特色分类 | H Social Sciences (General)
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| 关键词 | Customer-Led Systems Integration Projects
Major Projects
Problem Structuring Methods (PSM)
Organisational Capabilities
Project Outcome
BT 21st Century Network (BT21CN)
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| URL | http://sro.sussex.ac.uk/id/eprint/76142/
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| 来源智库 | Science Policy Research Unit (United Kingdom)
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| 引用统计 |
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| 资源类型 | 智库出版物
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| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/469103
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推荐引用方式
GB/T 7714 |
Sato, Carlos. Delivering better outcomes through customer-led project management: the case of the major project BT 21st Century Network in the UK.. 2018.
|
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