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This report is the second in a series of briefs on a 2003 survey of volunteer management capacity among public charities in the United States. It focuses on charities' adoption of nine volunteer management practices: supervision and communication, liability coverage, screening and matching, regular collection of volunteer numbers and hours written policies and job descriptions, recognition activities, measurement of volunteer impacts, training and professional development, and training for paid staff in working with volunteers. We report on the extent of adoption of these practices by charities with different characteristics, and the relationship between volunteer management practices and retention of volunteers.