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来源类型 | Brief |
规范类型 | 简报 |
Using Survey Information To Provide Evaluative Citizen Feedback For Public Service Decisions | |
Harry P. Hatry | |
发表日期 | 2010-09-16 |
出版年 | 2010 |
语种 | 英语 |
概述 | Public opinion polls or surveys of public opinion are used across the world for manyreasons, from estimating election results to citizen report cards. While survey results arereported and shared with the public, they are also used to help make policy decisionsabout public service delivery. This paper focuses on the use of performance informationobtained from citizens to help make decisions about resource |
摘要 | Public opinion polls or surveys of public opinion are used across the world for many
reasons, from estimating election results to citizen report cards. While survey results are
reported and shared with the public, they are also used to help make policy decisions
about public service delivery. This paper focuses on the use of performance information
obtained from citizens to help make decisions about resource allocations and improving
service delivery. Special challenges in conducting surveys and uses of survey-based
performance indicators are presented. Performance data have little value and remain
underutilized if nothing is done with the information. Survey results give information on
what is working and what is not. The cost of not getting this feedback and evaluating how
services affect citizens far outweighs the cost of conducting surveys.
|
主题 | International Development |
URL | https://www.urban.org/research/publication/using-survey-information-provide-evaluative-citizen-feedback-public-service-decisions |
来源智库 | Urban Institute (United States) |
资源类型 | 智库出版物 |
条目标识符 | http://119.78.100.153/handle/2XGU8XDN/477131 |
推荐引用方式 GB/T 7714 | Harry P. Hatry. Using Survey Information To Provide Evaluative Citizen Feedback For Public Service Decisions. 2010. |
条目包含的文件 | ||||||
文件名称/大小 | 资源类型 | 版本类型 | 开放类型 | 使用许可 | ||
412215-Using-Survey-(128KB) | 智库出版物 | 限制开放 | CC BY-NC-SA | 浏览 |
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