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Work Support Strategies (WSS) is a multiyear, multi-state initiative to implement reforms that help eligible low-income families get and keep a full package of work support benefits, including Medicaid, nutrition assistance (SNAP), and child care assistance. This report describes North Carolina's accomplishments and lessons learned during the initiative's first year. In this planning year, North Carolina broke down state program silos and instituted a review board to assure cross-program input to policy changes. The state engaged with counties around the implementation of a new benefits eligibility system and encouraging innovation in business processes and piloted alignment of program certification dates.