| 来源类型 | Publication |
| Who's Monitoring the Monitors? Examining Monitors' Accuracy and Consistency to Improve the Quality of Interviews | |
| Joseph Baker; Claudia Gentile; Jason Markesich; and Shawn Marsh | |
| 发表日期 | 2010-05-13 |
| 出版者 | Chicago, IL: American Association for Public Opinion Research |
| 出版年 | 2010 |
| 语种 | 英语 |
| 概述 | Most survey organizations use monitoring to evaluate the performance of telephone interviewers, identify problems with survey questions, and provide recommendations for interviewing techniques or methodological investigations of questionnaire designs.", |
| 摘要 | Most survey organizations use monitoring to evaluate the performance of telephone interviewers, identify problems with survey questions, and provide recommendations for interviewing techniques or methodological investigations of questionnaire designs. Though monitoring is viewed as a key quality assurance tool, little research has been devoted to understanding the behavior of monitors—specifically, their ability to provide effective and consistent feedback on interviewer performance. To explore monitors’ behavior, Mathematica Policy Research designed a monitoring consistency exercise that addressed the following questions: (1) What typical behavioral issues do monitors focus on when evaluating interviewers? (2) What criteria do monitors use to rate interviewers? (3) Are monitors coding non-standardized interviewer behavior accurately and consistently? and (4) What is the extent of monitor variation within each monitor (drift across monitoring sessions) and between monitors (differences in leniency and severity between different monitors)? |
| URL | https://www.mathematica.org/our-publications-and-findings/publications/whos-monitoring-the-monitors-examining-monitors-accuracy-and-consistency-to-improve-the-quality-of-interviews |
| 来源智库 | Mathematica Policy Research (United States) |
| 资源类型 | 智库出版物 |
| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/486484 |
| 推荐引用方式 GB/T 7714 | Joseph Baker,Claudia Gentile,Jason Markesich,et al. Who's Monitoring the Monitors? Examining Monitors' Accuracy and Consistency to Improve the Quality of Interviews. 2010. |
| 条目包含的文件 | ||||||
| 文件名称/大小 | 资源类型 | 版本类型 | 开放类型 | 使用许可 | ||
| MonitoringtheMonitor（241KB） | 智库出版物 | 限制开放 | CC BY-NC-SA | 浏览 | ||
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