全球智库信息集成服务系统

Key Findings:

• When practices were not involved in hiring the care coordinator, it was more challenging for them to integrate the coordinator into their daily operations.
• States facilitated the integration of care coordinators into practices by providing supports such as sample job descriptions, training, learning sessions, and peer-networking opportunities for practices and care coordinators.
• States and practices reported that care coordinators contributed to increased patient-centeredness of care; improved population management; provider satisfaction, efficiency, and capacity; and caregiver satisfaction.
• Participation in the CHIPRA quality demonstration helped practices recognize the value added by care coordinators, leading many practices to plan on funding care coordination services after the CHIPRA quality demonstration ends.