全球智库信息集成服务系统

Since CMS first began planning its quality initiatives and public reporting agenda, the authors of the report have researched quality reporting issues from a consumer perspective—from early formative research on information-seeking behavior, decision-making scenarios, and target audiences, to the development and testing of prototype Compare tools, cognitive testing of new measures and displays, and research on alternative reporting formats and organizational frameworks. Drawing on that body of research, this report offers insights about the interplay of factors that shape consumers’ perceptions and ability to engage with publicly reported information.