| 来源类型 | Publication |
| 来源ID | ICRC Technical Assistance Tool Brief |
| Tips for States Using Enrollment Brokers in the Capitated Financial Alignment Demonstrations: Beneficiary FAQs and Suggested Responses | |
| Danielle Chelminsky; Julie Stone; and Claire Postman | |
| 发表日期 | 2017-04-30 |
| 出版者 | Washington, DC: Integrated Care Resource Center |
| 出版年 | 2017 |
| 语种 | 英语 |
| 概述 | States that run capitated demonstrations under the Centers for Medicare \u0026 Medicaid Services’ Financial Alignment Initiative often contract with enrollment brokers to answer calls from beneficiaries about the demonstrations.", |
| 摘要 | States that run capitated demonstrations under the Centers for Medicare & Medicaid Services’ (CMS) Financial Alignment Initiative often contract with enrollment brokers to answer calls from beneficiaries about the demonstrations. Enrollment brokers use customer service representatives (CSRs), who are often callers’ primary source of information about key features of the demonstrations. For example, CSRs may answer questions about services covered by Medicare-Medicaid plans (MMPs), enrollment and disenrollment dates and options, and the continuity-of-care process. Because of CSRs’ critical role in informing beneficiaries about their enrollment choices, states should work closely with their enrollment brokers to ensure that CSRs are using clear and accurate language to explain the complex features of the demonstrations. |
| URL | https://www.mathematica.org/our-publications-and-findings/publications/tips-for-states-using-enrollment-brokers-in-the-capitated-financial-alignment-demonstrations |
| 来源智库 | Mathematica Policy Research (United States) |
| 资源类型 | 智库出版物 |
| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/488840 |
| 推荐引用方式 GB/T 7714 | Danielle Chelminsky,Julie Stone,and Claire Postman. Tips for States Using Enrollment Brokers in the Capitated Financial Alignment Demonstrations: Beneficiary FAQs and Suggested Responses. 2017. |
| 条目包含的文件 | ||||||
| 文件名称/大小 | 资源类型 | 版本类型 | 开放类型 | 使用许可 | ||
| ICRCEnrollmentBroker（453KB） | 智库出版物 | 限制开放 | CC BY-NC-SA | 浏览 | ||
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