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来源类型Publication
Care Coordinators in Integrated Care: Burnout Risk, Perceived Supports, and Job Satisfaction
Melanie Au; Matthew Kehn; Henry Ireys; Crystal Blyler; and Jonathan Brown
发表日期2018-06-01
出版者American Journal of Preventive Medicine, vol. 53, issue 6, supplement 3
出版年2018
语种英语
概述This study examined burnout risk and job satisfaction reported by care coordinators in three programs integrating physical and behavioral health care; it also assessed the relationship between job support and burnout and the organizational supports helpful to care coordinators.",
摘要

Introduction. This study examined burnout risk and job satisfaction reported by care coordinators in three programs integrating physical and behavioral health care; it also assessed the relationship between job support and burnout and the organizational supports helpful to care coordinators.

Methods. As part of an evaluation of the Centers for & Medicaid Services’ Health Care Innovation Awards, the research team performed secondary data analysis of interviews conducted with staff (including care coordinators) in three integrated behavioral health models in 2014 and 2015 (n=88, n=69); focus groups with care coordinators in 2015 (n=3); and a survey of care coordinators in 2015 (n=231) that included the Maslach Burnout Inventory.

Results. Analysis of survey data completed in 2017 indicated that although care coordinators felt stressed, they also experienced high levels of job satisfaction, perceived job support, and personal accomplishment, and low levels of disconnection from participants; as a result, risk of burnout was low. Analyses of interview and focus group data identified factors that may have contributed to lowered risk, including (1) appropriate training, particularly on coordinator roles and participants’ complex conditions and diverse needs; (2) supportive supervisors and managers; and (3) support from care team members and other coordinators.

Conclusions. Results have implications regarding how organizations can support care coordinators to prevent burnout among these vital members of the integrated care workforce.

URLhttps://www.mathematica.org/our-publications-and-findings/publications/care-coordinators-in-integrated-care-burnout-risk-perceived-supports-and-job-satisfaction
来源智库Mathematica Policy Research (United States)
资源类型智库出版物
条目标识符http://119.78.100.153/handle/2XGU8XDN/489270
推荐引用方式
GB/T 7714
Melanie Au,Matthew Kehn,Henry Ireys,et al. Care Coordinators in Integrated Care: Burnout Risk, Perceived Supports, and Job Satisfaction. 2018.
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