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FVAP Is Making Progress

• FVAP relies heavily on intermediaries, such as Voting Assistance Officers, to reach UOCAVA voters.
• To play this role more effectively, FVAP needed to take several steps: (1) Create a clearer, shared understanding of its mission; (2) build trust and strengthen its relationships with its stakeholders, and (3) embrace a culture and principles of effectiveness.
• FVAP has taken substantial steps to become one FVAP, improve its relationships with stakeholders, and embrace effectiveness. For example, FVAP reoriented its mission, reorganized its operations, and began providing more hands-on voting assistance.

In early 2013, the leadership of the Federal Voting Assistance Program (FVAP) commissioned the RAND National Defense Research Institute to undertake a collaborative, multiyear work program known as "FVAP and the Road Ahead." The project was established to assist FVAP in aligning its strategy and operations to better serve its mission and stakeholders, and to strengthen FVAP's capacity to set its own course, greet change, and communicate its role in the voting community. The RAND project team worked with FVAP to compare, reconcile, and align what was in the agency's strategy and typical of its operations and what should be, through an evidence-based approach that included logic modeling, stakeholder outreach, and a requirements assessment. This report documents the project and resulting changes within FVAP, which enabled a significant realignment of the agency's strategy and operations. The report concludes with final recommendations and guidance largely proposed to lock in and build on gains.

• Chapter One

  Introduction

• Chapter Two

  Logic-Model Development

• Chapter Three

  Stakeholder Outreach

• Chapter Four

  Federal Voting Assistance Program Activities in Relation to Requirements

• Chapter Five

  Preliminary Recommendations and Initial Guidance

• Chapter Six

  The Federal Voting Assistance Program's Engagement with Its Operating Environment

• Chapter Seven

  Evidence of Change

• Chapter Eight

  Final Recommendations, Guidance, and Remarks

• Appendix A

  Logic-Modeling Workshop and Materials

• Appendix B

  Statutory Requirements Pertaining to the Federal Voting Assistance Program

• Appendix C

  Survey Response Rates and Regularly Scheduled Reports to Congress

• Appendix D

  Project-Management Tools

• Appendix E

  Training Options and Recommendations

• Appendix F

  Adult Learning Principles and Training Evaluation