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Refugee Settlement in Urban Areas Requires the International Assistance Community to Reassess Its Approach

• In urban areas, many services to refugees rely less on aid agencies (such as the UN and international NGOs) and more on line ministries, municipal authorities, the private sector, and national civil society actors.
• Refugees adapt best when they can become self-reliant, gain employment, and meet many of their own needs.
• Because refugees are interspersed with local communities, the average duration of a protracted refugee crisis is 25 years. Local authorities are critical to any response, and humanitarian responses for refugees must be linked with host-country development plans.

Urban Refugee Situation in Jordan and Lebanon Borrowed from Models Not Applicable to New Circumstances

• An internationally led refugee response in Jordan and Lebanon helped meet needs for many refugees early in the Syrian crisis. Yet, in both Jordan and Lebanon, these involved the establishment of an expensive and time-consuming coordination structure, which was based on approaches used in previous crises elsewhere.
• The approach has been blamed for marginalizing the refugees themselves and raised questions regarding how effectively donor money is being spent. Meanwhile, many public services in Jordan and Lebanon are now deeply overburdened.

This report focuses on identifying ways to improve coordination of international and national entities managing the Syrian refugee response in urban areas in Jordan and Lebanon, particularly in the legal, employment, shelter, water and sanitation, health, and education sectors.

This report makes several contributions to the existing literature on this topic. First, it assesses the management model of a complex emergency response in urban areas in middle-income countries; most existing literature about humanitarian responses focuses on camps in weak states. Second, it brings together views of a broad spectrum of stakeholders to provide a comprehensive, multidimensional analysis of management of the Syrian refugee crisis in Jordan and Lebanon in particular. Third, this study presents a new framework for planning, evaluating, and managing refugee crises in urban settings, both in the Syrian refugee crisis as well as other such situations going forward. Fourth, it provides concrete recommendations for how to better support the needs of Syrian urban refugees in Jordan and Lebanon and for how to rethink refugee-assistance coordination around the world for improved effectiveness in the future.

This study drew on multiple methods: a literature review; interviews in Jordan and Lebanon with officials from donor countries, UN agencies, host governments, and nongovernmental organizations (NGOs); telephone interviews with international experts; and focus groups with refugees.

• Chapter One

  Introduction

• Chapter Two

  Evolving Models of Urban Refugee Responses

• Chapter Three

  An Overview of Coordination in Jordan and Lebanon

• Chapter Four

  Recommendations

• Appendix A

  Coordination in Six Sectors

• Appendix B

  Interview and Focus-Group Protocols