| 来源类型 | Discussion paper |
| 规范类型 | 论文 |
| 来源ID | DP17102 |
| DP17102 Consumer Reviews and Regulation: Evidence from NYC Restaurants | |
| Chiara Farronato; Georgios Zervas | |
| 发表日期 | 2022-03-10 |
| 出版年 | 2022 |
| 语种 | 英语 |
| 摘要 | We investigate the informativeness of hygiene signals in online reviews, and their effect on consumer choice and restaurant hygiene. We first extract signals of hygiene from Yelp. Among all dimensions that regulators monitor through mandated restaurant inspections, we find that reviews are more informative about hygiene dimensions that consumers directly experience - food temperature and pests - than other dimensions. Next, we find causal evidence that consumer demand is sensitive to these hygiene signals. We also find suggestive evidence that restaurants that are more exposed to Yelp are cleaner along dimensions for which online reviews are more informative. |
| 主题 | Industrial Organization |
| 关键词 | Regulation Online reviews |
| URL | https://cepr.org/publications/dp17102 |
| 来源智库 | Centre for Economic Policy Research (United Kingdom) |
| 资源类型 | 智库出版物 |
| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/546074 |
| 推荐引用方式 GB/T 7714 | Chiara Farronato,Georgios Zervas. DP17102 Consumer Reviews and Regulation: Evidence from NYC Restaurants. 2022. |
| 条目包含的文件 | 条目无相关文件。 | |||||
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