| 来源类型 | Working Paper
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| 规范类型 | 报告
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| DOI | 10.3386/w7467
|
| 来源ID | Working Paper 7467
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| Human Resource Management and Performance in the Service Sector: The Case of Bank Branches |
| Ann P. Bartel
|
| 发表日期 | 2000
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| 出版年 | 2000
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| 语种 | 英语
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| 摘要 | This paper utilizes a unique dataset collected through site visits to extend the analysis of the relationship between the human resource management environment and establishment performance to the service sector, specifically the branch operations of a large bank. Case studies of several branches were used to understand how and why the human resource management environment is likely to affect branch level performance. The branch interviews were instrumental in properly specifying a branch-level performance equation. The econometric analysis showed that, controlling for the characteristics of the market in which the branch is located and the characteristics of the branch employees, as well as unobserved branch-specific and unobserved manager-specific characteristics, the human resource management environment at the branch, as measured by the performance evaluation and feedback system and the quality of communications between the manager and the staff, had a significant effect on the branch's performance. An important finding is that, even though all managers in this bank are given a formal set of human resource policies, they appear to have considerable discretion in their application. |
| 主题 | Labor Economics
; Labor Supply and Demand
; Industrial Organization
; Industry Studies
|
| URL | https://www.nber.org/papers/w7467
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| 来源智库 | National Bureau of Economic Research (United States)
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| 引用统计 |
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| 资源类型 | 智库出版物
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| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/565013
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推荐引用方式
GB/T 7714 |
Ann P. Bartel. Human Resource Management and Performance in the Service Sector: The Case of Bank Branches. 2000.
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文件名：
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w7467.pdf
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格式：
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Adobe PDF
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