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来源类型Working Paper
规范类型报告
DOI10.3386/w16944
来源IDWorking Paper 16944
Fighting Procrastination in the Workplace: An Experiment
Ximena Cadena; Antoinette Schoar; Alexandra Cristea; Héber M. Delgado-Medrano
发表日期2011-04-08
出版年2011
语种英语
摘要In this paper we test whether procrastination and planning problems affect the performance, compensation and work satisfaction among employees. We conducted a randomized controlled experiment with a bank in Colombia to change the frequency and intensity with which employees received reminders about goal achievements. We also provided small in-kind prizes every week to remind employees of their goal achievement. Loan officers in the treatment group showed strong improvements in their goal achievements, better work load distribution, and higher monthly compensation (not including the value of the small prizes). The intervention also improved worker satisfaction and reduced stress levels, without affecting the quality of the loan officers' portfolios. We show that including branch managers (the supervisors of the loan officers) in the intervention was central in achieving these results, since they played a key role in reinforcing the reminders and helping employees with planning problems.
主题Microeconomics ; Behavioral Economics ; Financial Economics ; Financial Institutions ; Labor Economics ; Labor Supply and Demand ; Labor Compensation ; Industrial Organization ; Firm Behavior
URLhttps://www.nber.org/papers/w16944
来源智库National Bureau of Economic Research (United States)
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条目标识符http://119.78.100.153/handle/2XGU8XDN/574618
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Ximena Cadena,Antoinette Schoar,Alexandra Cristea,et al. Fighting Procrastination in the Workplace: An Experiment. 2011.
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