| 来源类型 | Working Paper |
| 规范类型 | 报告 |
| DOI | 10.3386/w18871 |
| 来源ID | Working Paper 18871 |
| Does Working from Home Work? Evidence from a Chinese Experiment | |
| Nicholas Bloom; James Liang; John Roberts; Zhichun Jenny Ying | |
| 发表日期 | 2013-03-08 |
| 出版年 | 2013 |
| 语种 | 英语 |
| 摘要 | About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to "shirking from home." We report the results of a WFH experiment at CTrip, a 16,000- employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to WFH were randomly assigned to work from home or in the office for 9 months. Home working led to a 13% performance increase, of which about 9% was from working more minutes per shift (fewer breaks and sick-days) and 4% from more calls per minute (attributed to a quieter working environment). Home workers also reported improved work satisfaction and experienced less turnover, but their promotion rate conditional on performance fell. Due to the success of the experiment, CTrip rolled-out the option to WFH to the whole firm and allowed the experimental employees to re-select between the home or office. Interestingly, over half of them switched, which led to the gains from WFH almost doubling to 22%. This highlights the benefits of learning and selection effects when adopting modern management practices like WFH. |
| 主题 | Other ; Accounting, Marketing, and Personnel |
| URL | https://www.nber.org/papers/w18871 |
| 来源智库 | National Bureau of Economic Research (United States) |
| 引用统计 | |
| 资源类型 | 智库出版物 |
| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/576546 |
| 推荐引用方式 GB/T 7714 | Nicholas Bloom,James Liang,John Roberts,et al. Does Working from Home Work? Evidence from a Chinese Experiment. 2013. |
| 条目包含的文件 | ||||||
| 文件名称/大小 | 资源类型 | 版本类型 | 开放类型 | 使用许可 | ||
| w18871.pdf（655KB） | 智库出版物 | 限制开放 | CC BY-NC-SA | 浏览 | ||
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