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来源类型Working Paper
规范类型报告
DOI10.3386/w22584
来源IDWorking Paper 22584
Buying Reputation as a Signal of Quality: Evidence from an Online Marketplace
Lingfang (Ivy) Li; Steven Tadelis; Xiaolan Zhou
发表日期2016-09-01
出版年2016
语种英语
摘要Reputation is critical to foster trust in online marketplaces, yet leaving feedback is a public good that can be under-provided unless buyers are rewarded for it. Signaling theory implies that only high quality sellers would reward buyers for truthful feedback. We explore this scope for signaling using Taobao's "reward-for-feedback" mechanism and find that items with rewards generate sales that are nearly 30% higher and are sold by higher quality sellers. The market design implication is that marketplaces can benefit from allowing sellers to use rewards to build reputations and signal their high quality in the process.
主题Microeconomics ; Market Structure and Distribution ; Economics of Information ; Industrial Organization ; Market Structure and Firm Performance ; Industry Studies
URLhttps://www.nber.org/papers/w22584
来源智库National Bureau of Economic Research (United States)
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资源类型智库出版物
条目标识符http://119.78.100.153/handle/2XGU8XDN/580258
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GB/T 7714
Lingfang ,Steven Tadelis,Xiaolan Zhou. Buying Reputation as a Signal of Quality: Evidence from an Online Marketplace. 2016.
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