| 来源类型 | Working Paper |
| 规范类型 | 报告 |
| DOI | 10.3386/w23046 |
| 来源ID | Working Paper 23046 |
| Exit, Tweets and Loyalty | |
| Joshua S. Gans; Avi Goldfarb; Mara Lederman | |
| 发表日期 | 2017-01-16 |
| 出版年 | 2017 |
| 语种 | 英语 |
| 摘要 | Hirschman’s Exit, Voice, and Loyalty highlights the role of “voice” in disciplining firms for low quality. We develop a formal model of voice as a relational contact between firms and consumers and show that voice is more likely to emerge in concentrated markets. We test this model using data on tweets to major U.S. airlines. We find that tweet volume increases when quality – measured by on-time performance – deteriorates, especially when the airline operates a large share of the flights in a market. We also find that airlines are more likely to respond to tweets from consumers in such markets. |
| 主题 | Industrial Organization ; Market Structure and Firm Performance ; Industry Studies |
| URL | https://www.nber.org/papers/w23046 |
| 来源智库 | National Bureau of Economic Research (United States) |
| 引用统计 | |
| 资源类型 | 智库出版物 |
| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/580720 |
| 推荐引用方式 GB/T 7714 | Joshua S. Gans,Avi Goldfarb,Mara Lederman. Exit, Tweets and Loyalty. 2017. |
| 条目包含的文件 | ||||||
| 文件名称/大小 | 资源类型 | 版本类型 | 开放类型 | 使用许可 | ||
| w23046.pdf（1113KB） | 智库出版物 | 限制开放 | CC BY-NC-SA | 浏览 | ||
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