| 来源类型 | Working Paper |
| 规范类型 | 报告 |
| DOI | 10.3386/w28166 |
| 来源ID | Working Paper 28166 |
| How Spillovers from Appointment Reminders Improve Health Clinic Efficiency | |
| Claire E. Boone; Pablo A. Celhay; Paul Gertler; Tadeja Gracner; Josefina Rodriguez | |
| 发表日期 | 2020-12-07 |
| 出版年 | 2020 |
| 语种 | 英语 |
| 摘要 | Missed clinic appointments present a significant burden to health care through disruption of care, inefficient use of staff time and wasted clinical resources. Short message service (SMS) appointment reminders show promise to improve clinics’ management through timely appointment cancellations and efficient re-scheduling, but evidence from large-scale interventions is missing. We study a nationwide SMS appointment reminder program in Chile for chronic disease patients at public primary care clinics. Using longitudinal clinic-level data we find that after two years the program increased clinics’ total number of visits per by 5.1% on average. The program did not change the number of visits by chronic patients eligible to receive the reminder, but it instead increased visits by other patients, ineligible to receive reminders in clinics that adopted the program by 7.4% on average. These results suggest that the appointment reminder systems increased clinics’ ability to care for more patients through timely cancellations and re-scheduling. |
| 主题 | Health, Education, and Welfare ; Health |
| URL | https://www.nber.org/papers/w28166 |
| 来源智库 | National Bureau of Economic Research (United States) |
| 引用统计 | |
| 资源类型 | 智库出版物 |
| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/585840 |
| 推荐引用方式 GB/T 7714 | Claire E. Boone,Pablo A. Celhay,Paul Gertler,et al. How Spillovers from Appointment Reminders Improve Health Clinic Efficiency. 2020. |
| 条目包含的文件 | ||||||
| 文件名称/大小 | 资源类型 | 版本类型 | 开放类型 | 使用许可 | ||
| w28166.pdf（928KB） | 智库出版物 | 限制开放 | CC BY-NC-SA | 浏览 | ||
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