| 来源类型 | Working Paper |
| 规范类型 | 报告 |
| DOI | 10.3386/w29715 |
| 来源ID | Working Paper 29715 |
| Consumer Reviews and Regulation: Evidence from NYC Restaurants | |
| Chiara Farronato; Georgios Zervas | |
| 发表日期 | 2022-02-07 |
| 出版年 | 2022 |
| 语种 | 英语 |
| 摘要 | We investigate the informativeness of hygiene signals in online reviews, and their effect on consumer choice and restaurant hygiene. We first extract signals of hygiene from Yelp. Among all dimensions that regulators monitor through mandated restaurant inspections, we find that reviews are more informative about hygiene dimensions that consumers directly experience - food temperature and pests - than other dimensions. Next, we find causal evidence that consumer demand is sensitive to these hygiene signals. We also find suggestive evidence that restaurants that are more exposed to Yelp are cleaner along dimensions for which online reviews are more informative. |
| 主题 | Microeconomics ; Households and Firms ; Economics of Information ; Other ; Law and Economics ; Industrial Organization ; Market Structure and Firm Performance ; Regulatory Economics ; Industry Studies |
| URL | https://www.nber.org/papers/w29715 |
| 来源智库 | National Bureau of Economic Research (United States) |
| 引用统计 | |
| 资源类型 | 智库出版物 |
| 条目标识符 | http://119.78.100.153/handle/2XGU8XDN/587389 |
| 推荐引用方式 GB/T 7714 | Chiara Farronato,Georgios Zervas. Consumer Reviews and Regulation: Evidence from NYC Restaurants. 2022. |
| 条目包含的文件 | ||||||
| 文件名称/大小 | 资源类型 | 版本类型 | 开放类型 | 使用许可 | ||
| w29715.pdf（1907KB） | 智库出版物 | 限制开放 | CC BY-NC-SA | 浏览 | ||
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