G2TT
来源类型Working Paper
规范类型报告
DOI10.3386/w30224
来源IDWorking Paper 30224
Training, Communications Patterns, and Spillovers Inside Organizations
Miguel Espinosa; Christopher T. Stanton
发表日期2022-07-11
出版年2022
语种英语
摘要We study direct productivity changes and spillovers after a randomized training program for the frontline workers in a Colombian government agency. While trained workers improved their individual production, we also find substantial spillovers that affected managers' productivity. We use email data and a survey to explore the mechanisms behind these spillovers and find that managers' increased output arises from reductions in the need to help lower level employees. Accounting for spillovers to manager productivity changes the organization's implied return on investment from the training program, expanding the set of training investments that can be supported.
主题Labor Economics ; Labor Supply and Demand ; Industrial Organization ; Firm Behavior ; Other ; Accounting, Marketing, and Personnel
URLhttps://www.nber.org/papers/w30224
来源智库National Bureau of Economic Research (United States)
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条目标识符http://119.78.100.153/handle/2XGU8XDN/587896
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Miguel Espinosa,Christopher T. Stanton. Training, Communications Patterns, and Spillovers Inside Organizations. 2022.
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